Who We Are

Chi Town Guards (“we,” “us” or “our”) is a security company based in Chicago, Illinois. This Privacy Policy explains what information we collect when you visit chitownguards.com or contact us, how we use it, and the choices you have.

By using this website, you agree to the practices described here. If you do not agree, please do not use the website or submit our forms.

Information We Collect

Information you give us

When you request a quote or send us a message through a form on this website, we collect:

• Your name, email address and phone number
• The service you are interested in
• Any details you choose to include in your message
• The page of the website you sent the form from

We also receive the information you share when you call or email us directly.

Information collected automatically

When you visit the website, some information is collected automatically, such as your browser and device type, approximate location based on your IP address, the pages you view, how you arrived at the site, and the date and time of your visit.

We use session recording and heatmap tools that record how visitors use the website, including page views, clicks, taps, scrolling and mouse movements. We use these recordings to find and fix problems with the website and to make it easier to use.

How We Use Your Information

We use the information we collect to:

• Respond to your quote request, questions and messages
• Provide, schedule and manage security services you request
• Understand how visitors use the website and improve it
• Keep the website and our forms secure and prevent spam or misuse
• Comply with legal obligations and protect our rights

We do not sell your personal information, and we do not share it with other companies for their own marketing.

Service Providers We Use

We rely on trusted third-party services to run this website. They process information on our behalf, under their own privacy policies:

• Contact Form 7 receives the forms you submit and delivers them to us by email.
• Smartlook provides session recordings and heatmaps that show how visitors use the website.
• WordPress.com and Jetpack (Automattic) power the website and provide basic visitor statistics.
• Google provides the maps embedded on some pages, the fonts used on the website, and our Google Business Profile, which hosts our reviews.

We may also share information if required by law, to respond to legal process, to protect the safety of any person, or as part of a merger, sale or transfer of our business.

Cookies and Similar Technologies

The website and the services listed above use cookies and similar technologies, such as small files stored by your browser, to remember settings, measure visits and support session recordings. For example, the website remembers in your browser whether you have closed or submitted our quote popup, so it does not keep appearing.

You can block or delete cookies in your browser settings. Most of the website will still work, but some features may not work as intended.

Data Retention and Security

We keep the information you send us for as long as needed to respond to you, provide our services, keep business records and meet legal requirements. Session recordings and visitor statistics are kept for a limited time set by the services that provide them.

We take reasonable steps to protect your information. However, no website, email or internet transmission is completely secure, so we cannot guarantee absolute security.

Your Choices

You may ask us to access, correct or delete the personal information you have given us, or to stop contacting you. To make a request, email [email protected] or call (224) 519-3228. We will respond within a reasonable time.

You can also limit what is collected automatically by blocking cookies, using your browser’s privacy features, or using a content or tracking blocker.

Children's Privacy

This website is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.

Links to Other Websites

The website links to other sites, such as Google Maps and our Google reviews. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated. Changes take effect when they are posted on this page.

Contact Us

If you have questions about this Privacy Policy or your information, contact us: